More than 85% of healthcare workers struggle to find scrubs that fit right away. Figs has made returns easy and stress-free for you.
Shopping for medical scrubs should give you peace of mind. You should know returning items won’t be a hassle. The figs return policy lets you return unworn, unwashed items with tags attached within 30 days for a refund.
Shopping for scrubs shouldn’t be a risk. Whether you’re a nurse, doctor, or dentist, you deserve scrubs that meet your needs. Figs makes it easy to return items, fitting your busy schedule.
This guide will show you how to start a return, what items qualify, and how fast you can get your refund. You’ll also learn about international orders and special items like embroidered pieces.
Knowing your return options before buying means you can shop confidently. Let’s explore how Figs makes returning scrubs quick, easy, and hassle-free.
Key Takeaways
- You have 30 days from purchase to return unworn, unwashed items with tags attached for a full refund
- Figs covers return shipping costs on orders over $50, saving you money
- Embroidered items and Final Sale products cannot be returned under the figs return policy
- Free shipping applies to orders of $50 or more, making your initial purchase more affordable
- The figs return policy excludes original shipping fees from your refund
- You can start your return process online in just a few clicks
Understanding the Figs Return Policy for Hassle-Free Shopping
Shopping for medical scrubs should be easy and stress-free. Figs makes sure you feel confident when buying professional apparel. Their return policy is a standout in the medical clothing industry.
Whether you need to return items, exchange them, get a refund, or arrange return shipping, Figs makes it simple. They put your satisfaction first.
What Makes Figs Return Policy Customer-Friendly
The figs return policy removes common shopping frustrations. US and Canadian customers get free return shipping. This means you never have to pay out of pocket.
Figs offers multiple return methods through Happy Returns and FedEx. You have flexibility in how you send items back.
You can choose between three options based on your location:
- Refunds for your purchase
- Exchanges through the figs exchange policy
- Store credit for future purchases
Prepaid shipping labels arrive with your order. Convenient drop-off locations make the process painless. You don’t need to search for shipping supplies or worry about costs.
Key Timeframes You Need to Know
Understanding timeframes helps you plan your purchases wisely. Here’s what you need to remember:
| Action | Timeframe | Details |
|---|---|---|
| Return for Refund | 30 days | From the date of purchase |
| Request Exchange | 60 days | US customers only for equal-value items |
| Refund Processing | 7-10 business days | After warehouse receipt |
| Return Shipping Cost | Non-refundable | Deducted for international customers |
These timeframes give you plenty of opportunity to wear your scrubs during actual shifts. You can test comfort and functionality before your return window closes. The figs return shipping policy for US customers includes free return labels, while international customers should plan for shipping fees to be deducted from their final refund amount.
Figs’ generous 30-day return window beats many industry competitors. The extended 60-day exchange period for US customers through the figs exchange policy shows real commitment to your satisfaction. Plan your purchases confidently knowing you have adequate time to make sure everything works perfectly for your needs.
How to Return Figs Scrubs: Step-by-Step Guide for US Customers
Returning your Figs scrubs is easy. The return process is designed to be simple. You can exchange items or get a refund in just a few steps. Here’s how to return figs scrubs online and what you need to know.
Starting your return is easy. Just visit www.wearfigs.com/returns to start. Log into your account and pick the items you want to return or exchange. Fill out the return form with your details. This makes sure your return is processed fast.
Figs offers two ways to send back your items:
- Happy Returns method for 8 items or fewer – you’ll get a QR code for a nearby drop-off
- FedEx Box & Ship method with a prepaid label for bigger returns
Before shipping, make sure your items are ready. Keep them unworn and unwashed with tags on. Use the original packaging if you can. Include your invoice, customer number, full name, and address in the package.
After dropping off your return, you’ll get an email. This email will have tracking info so you can check your refund or exchange. Most refunds are processed quickly, as per Figs’ return policy.
The whole return process takes just minutes to start. Finding a drop-off location is simple with the links on Figs’ returns page. You can do this during your regular errands without extra trips.
Figs Return Policy: International Returns and Exchange Options
Buying Figs scrubs from outside the U.S. has its own return rules. The return policy for international buyers is different from those in the U.S. Knowing these differences helps you shop with confidence and understand what to do if you need to return items.
Return Process for International Customers
Starting your international return is easy. Just go to their website to start. Choose the items you want to return and fill out the order details.
International buyers get a free DHL return label instead of the FedEx label for U.S. returns. This label is free for you. Make sure to pack your items well and attach the label to your package.
There’s a big rule for international returns: you can only get refunds. The return policy doesn’t allow exchanges or store credit for international buyers. Your refund will go back to your original payment method.
- Visit the returns portal at www.wearfigs.com/returns
- Select items and provide order details
- Receive your prepaid DHL return label
- Ship your package back securely
- Receive your refund to the original payment method
International returns take longer than U.S. returns because of customs and shipping times. Plan for a longer wait when returning items from abroad.
Understanding the Germany Return Fee
If you’re ordering from Germany, there’s a special return fee to know. A €5 return fee applies to all returns from Germany. This fee is automatically subtracted from your refund.
| Location | Return Label Cost | Return Fee | Refund Method |
|---|---|---|---|
| International (Non-Germany) | Prepaid DHL | None | Original payment method |
| Germany | Prepaid DHL | €5 deducted | Original payment method minus fee |
Germany is the only country with a specific return fee. This €5 charge covers local return processing costs. Remember this when figuring out your final refund amount. Customers in all other international regions get free returns with prepaid DHL labels and no deductions.
What You Can and Cannot Return to Figs
Shopping at Figs is more fun when you know what can be returned. Not all items qualify for returns. Knowing this helps avoid disappointment if you need to return something.
Before you ask for a return, check if your item is not returnable. This saves time and helps you make better choices.
Items You Cannot Return
Some Figs products can’t be returned, for good reasons. These reasons affect how items are sold and managed.
- Embroidered or personalized scrubs can’t be returned because they’re made just for you
- Final Sale items, marked clearly, can’t be returned
- Custom-made products stay with you, as they’re made to your specifications
- Items described as non-returnable can’t be exchanged
- Hygiene-sensitive items that have been opened can’t be returned
Final Sale items are priced lower. They have clear “Final Sale” labels on the Figs website, so you know before you buy.
Returns for Faulty Items
Figs ensures quality with its return policy for faulty items. If your scrubs have defects, Figs will help.
| Defect Type | Your Options | Shipping Cost |
|---|---|---|
| Seam problems or tears | Full refund or exchange | Figs pays return shipping |
| Fabric damage or holes | Full refund or exchange | Figs pays return shipping |
| Broken zippers or buttons | Full refund or exchange | Figs pays return shipping |
| Stitching defects | Full refund or exchange | Figs pays return shipping |
You never pay for return shipping on faulty items. Figs covers all costs for defects, making returns easy.
Order Cancellation Window
The cancellation policy at Figs lets you change your mind quickly. You have 60 minutes after placing your order to cancel it.
To cancel, log into your Figs account and find your recent order. Click the cancel button before the 60-minute window ends. After this, your order can’t be cancelled through your account anymore.
Gift Card Policies and Rules
The gift card policy at Figs has important details. Gift cards are valid until the balance is zero.
- Use your gift card until the balance is spent
- Gift cards expire if the balance is zero for three months
- Gift cards can’t be resold or given to others
- Lost or stolen gift cards can’t be replaced or redeemed for cash
- Gift cards work like regular payment methods at checkout
Use your gift card wisely. After three months of zero balance, you have limited time to use any remaining funds before the card expires.
Knowing these return rules, cancellation options, and gift card terms makes shopping at Figs easy and stress-free. You’ll know what to expect before you buy.
Conclusion
You now know all about Figs’ return policy. It’s easy to return scrubs. You have 30 days to decide if you like them. Plus, you get free return shipping in the US and Canada.
There are many ways to return items. You can pick the method that fits your schedule best. This makes returning items hassle-free.
The customer service team is ready to help. They can answer any questions about your return or any concerns you have.
Stay connected with Figs on Facebook.
They regularly share updates on new products, sales, and company news.
FAQ
How long do I have to return my Figs scrubs?
Does Figs offer free return shipping?
What are my options for returning items: do I have to use FedEx?
How do I start a return through the Figs returns portal?
What condition should my Figs scrubs be in to qualify for a return?
How long does it take to receive my refund after I return my scrubs?
Can I exchange my Figs scrubs instead of getting a refund?
What is the Figs order cancellation policy?
Can I return Figs scrubs that I had embroidered?
What are Final Sale items, and can I return them?
How do I return Figs scrubs if I’m an international customer outside the United States?
Is there a return fee if I’m returning items from Germany?
What happens if my Figs scrubs arrive with a manufacturing defect?
Can I return custom-made Figs items?
What is the Figs gift card policy?
Does Figs have physical retail stores where I can return items in person?
Figs stores locations in the USA
FIGS Store Locations (USA)
1. Los Angeles, California
FIGS – Westfield Century City
Shopping Centers
First-ever FIGS retail store
Located inside Westfield Century City Mall
Opened in 2023
2. Philadelphia, Pennsylvania
FIGS Community Hub – Rittenhouse Square
Building
East Coast flagship-style location
3. New York City, New York
FIGS – Upper East Side
Men’s Clothing
Opened recently to serve NYC healthcare workers
4. Houston, Texas
FIGS – Rice Village
Medical supply store
First Texas location
