How to Cancel Orangetheory Fitness (2026)
If you want to cancel your Orangetheory Fitness membership, the fastest way is usually to contact your home studio directly. Most memberships are managed by individual franchise locations, not through the app or main website. Orangetheory Fitness, founded in 2010, offers heart rate-based HIIT classes, with plans typically ranging from about $59 to $179 per month depending on location.
You can visit Orangetheory Fitness to find your studio’s contact information.
How to Cancel Orangetheory Fitness on iPhone (iOS)
Most Orangetheory memberships are not billed through Apple. However, if you subscribed using the App Store, follow these steps to check and cancel.
1. Open Settings
Open the Settings app on your iPhone and tap your Apple ID at the top of the screen.
2. Navigate to Subscriptions
Tap Subscriptions and look for “Orangetheory” or “Orangetheory Fitness” in your active subscriptions list.
3. Select and Cancel
If you find the subscription, tap it and choose Cancel Subscription. Confirm the cancellation and save a screenshot for your records.
If Orangetheory does not appear in your subscriptions list, your membership is likely managed directly by your studio. In that case, follow the studio cancellation steps below.
How to Cancel Orangetheory Fitness on Android
Before you begin, make sure you are signed into the correct Google account linked to your subscription.
1. Open Google Play Store
Launch the Google Play Store app on your Android device.
2. Access Payments and Subscriptions
Tap your profile icon in the top-right corner and select Payments & subscriptions.
3. Cancel the Membership
Tap Subscriptions, find Orangetheory Fitness, and choose Cancel subscription. Follow the on-screen instructions to complete the process.
Take a screenshot of the confirmation page for proof of cancellation.
If you do not see Orangetheory listed, your membership is probably billed through your home studio instead of Google Play.
How to Cancel Orangetheory Fitness on Desktop or Laptop
Many Orangetheory memberships cannot be canceled fully online because local franchise studios manage billing. Still, you can use the website to locate your studio information.
1. Log In to the Website
Go to Orangetheory Fitness Website and sign in to your account.
2. Check Membership Settings
Open the Membership or Billing section to review your plan details and billing date.
Some accounts may show a cancellation option. If not, your studio’s contact information should appear there.
3. Find Studio Contact Info
Use the Studio Locator to find your studio’s phone number, email address, and location.
If you email your studio, include:
- Your full name
- Membership email address
- Last 4 digits of the payment card on file
- A clear subject line such as: “Cancel Membership – 30 Day Notice”
Never send your full card number by email.
Cancel Orangetheory Fitness by Phone or In-Person
Because Orangetheory uses a franchise model, canceling through your home studio is usually the most reliable option.
Call Your Studio
Find your studio’s phone number using Google Maps or the Studio Locator. Call during business hours and ask for the manager or membership coordinator.
Have these details ready:
- Membership email
- Account number (if available)
- Last 4 digits of your payment card
Write down the name of the employee you speak with and the time of the call.
Phone Script
Hi, my name is [Full Name]. I’d like to cancel my Orangetheory membership for [membership email or account number]. I understand there may be a 30-day written notice requirement. Please let me know what forms or steps are needed to complete the cancellation. Can you also confirm my final billing date and email me a cancellation confirmation once processed?
Visit In Person
If your studio requires a signed cancellation form, visit the location where you enrolled.
Bring:
- A photo ID
- Your membership details
- Your phone to photograph documents
Ask the staff to sign and date the cancellation form, then request a copy for your records.
What to Bring / Checklist
- Photo ID
- Membership email or account number
- Last 4 digits of the payment card
- Phone or camera for documentation
- Notebook for recording names and dates
After the Call or Visit
Request written confirmation by email and keep copies of all forms, screenshots, and emails related to your cancellation.
What is Orangetheory Fitness Cancellation Policy
Most Orangetheory studios require a 30-day written notice before cancellation becomes effective.
That means you will usually be charged one final payment after submitting your cancellation request.
Example
If your billing date is the 5th of the month and you submit your cancellation on the 10th, you will likely still be charged on the next 5th before the membership officially ends.
Key Policy Details
Notice Period
Most studios require 30 days’ written notice through a signed form, email, or written letter.
Final Payment
A final payment during the notice period is standard practice.
Freeze vs Cancel
Some studios may suggest freezing your membership instead of canceling. If you want to fully end your account, ask specifically for cancellation and request written confirmation.
Suggested Written Notice
Please accept this as my 30-day written notice to cancel my Orangetheory membership effective immediately.
Member Name: [Full Name]
Account Email: [Email Address]
Last 4 Digits of Card: [1234]
Please confirm receipt of this request and provide my official cancellation date.
Exceptions
Certain studios may allow exceptions for relocation, medical issues, or military deployment. Policies vary by location, so confirm directly with your home studio.
Before You Cancel Orangetheory Fitness: What You Should Know
Before submitting your cancellation request, take a few minutes to prepare your account and records.
Save Your Splat Points and Workout History
Take screenshots of your Splat Points, class history, and workout summaries if you want to keep them for personal records.
Check Upcoming Classes and Class Packs
If you purchased class packs, ask whether unused classes can still be used after cancellation or transferred to another member.
Know Your Billing Cycle
The best time to cancel is often shortly after your monthly payment is processed so you can maximize the final month you already paid for.
Expect Limited Refunds
Most studios do not refund unused classes or partial months.
Heart Rate Monitors and Devices
If you use a studio-provided heart rate monitor, ask whether it needs to be returned or unlinked from your account.
Quick Checklist Before You Cancel
- Screenshot your Splat Points and workout history
- Check your billing date
- Review unused classes or class packs
- Prepare your membership email and payment verification details
Having Trouble Cancelling Your Orangetheory Fitness Subscription?
If your studio is not responding or continues charging you, create a paper trail with written documentation.
Send Certified Mail
Mail a signed cancellation letter using certified mail with return receipt requested. Keep the tracking number and delivery confirmation.
Send an Email Too
Email the same cancellation request to your studio and save copies of all replies and timestamps.
Check Your Membership Agreement
Review your original contract for cancellation instructions and notice requirements.
Contact Corporate Support
If your studio ignores your requests, contact Orangetheory Fitness Support and provide copies of your documentation.
Last Resort: Contact Your Bank
You may dispute charges through your bank if the studio continues billing after proper notice. However, this should only be done after exhausting normal cancellation steps.
Subscription Plans and Pricing (2025)
| Plan Name | Estimated Monthly Cost | Features |
|---|---|---|
| Basic | $59 – $79 | 4 classes per month |
| Elite | $99 – $119 | 8 classes per month |
| Premier | $159 – $179 | Unlimited classes |
| Class Packs | $199 – $499 | Bundles of 10, 20, or 30 classes |
Pricing varies by location. For example, studios in large cities often charge more than suburban locations.
Class packs are usually prepaid and may expire after a set period. Most studios do not offer refunds for unused class credits after cancellation, so check with your home studio before submitting your request.
