Braun Return Policy (2026): 30-Day Returns & 100-Day Money-Back Guarantee
If you purchased a Braun product and want to know whether you can return it, this guide explains the Braun return policy, including their 30-day return window, 100-day money-back guarantee, refund process, and warranty coverage.
Below is a simplified breakdown of Braun’s return policy so you can quickly understand how returns, refunds, and exchanges work.
| Policy Detail | Information |
|---|---|
| Standard Return Window | 30 days |
| Condition for Returns | Unopened and in original packaging |
| Return Eligibility | Items purchased from Braun official stores |
| Return Method | Request return through account order history |
| Refund Processing | Issued after item is received |
| Money-Back Guarantee | 100-day guarantee on selected grooming products |
| Warranty | 2-year limited warranty |
| Return Shipping | Free for defective or incorrect items |
How the Braun Return Policy Works
Braun allows customers to return certain products if they are not satisfied with their purchase, provided that the item meets the return requirements.
To qualify for a standard return:
- The product must have been purchased from Braun’s official online stores.
- The item must be unopened and in its original packaging.
- All accessories must be included.
- The return must be initiated within 30 days of shipment.
Once the returned item is received and verified, Braun will issue a full refund.
How to Start a Braun Return policy
Customers who want to return an item can begin the process through their Braun account.
Steps to start a return:
1. Go to Order History in the account dashboard.
2. Find the order that needs to be returned.
3. Click Return Items.
4. Submit the return request.
Braun’s support team will review the request and, if approved, send a return shipping label via email. After the item is received, the company processes the refund.
Customers who need assistance can also contact Braun’s customer service team.
Returning Defective, Damaged, or Incorrect Items
If a customer receives a damaged, defective, or incorrect product Braun covers the return shipping cost.
In these situations:
- Customers are not responsible for return shipping fees.
- Braun does not charge any restocking fees.
- The product must still be returned within 30 days with all accessories and packaging.
Once Braun receives the item, the refund or replacement will be processed.
Other Braun Returns policy
Customers who are simply not satisfied with their purchase may still qualify for a return.
However:
All returns must be pre-authorized by Braun customer service.
- Products must remain unopened.
- Items must be returned in the original packaging with all accessories.
Customers should contact Braun support within 30 days of delivery to check whether their order qualifies for a return.
Braun 100-Day Money-Back Guarantee
Braun also offers a 100-Day Money-Back Guarantee (MBG) on selected grooming products.
Eligible products include:
- Electric shavers
- Trimmers
- Intense Pulse Light (IPL) devices
- Epilators
Some accessories also qualify, including:
- Shaver head replacements
- Clean-and-charge station replacements
- Charging cases
If a customer is not satisfied with a qualifying product purchased from Braun or an authorized seller, they may request a refund under this guarantee.
However, the guarantee does not apply to products purchased from unauthorized sellers or unofficial websites.
Braun Money-Back Guarantee Requirements
To qualify for the 100-day refund offer, customers must meet the following requirements:
- Submit a refund request within 100 days of purchase.
- Provide valid proof of purchase including:
- purchase date
- price paid
- retailer name
- product details or UPC.
- Mail the product with all parts included.
The product may be returned in the original packaging or another secure package to prevent shipping damage.
Customers are advised to keep copies of submission documents and proof of mailing.
Related: Can You Return Manscaped Products? Manscaped Return Policy & Warranty
Braun Refund Limitations
The Braun Money-Back Guarantee includes several limitations:
- Only one refund per name, household, or address.
- Refund requests must include all required documentation.
- Multiple refund attempts using different addresses may be treated as fraud.
- Refunds are limited to the purchase price after discounts, plus taxes.
- Shipping costs are not refunded.
This offer is only available to legal residents of the United States who are at least 18 years old.
Braun Refund Processing Time
Once Braun receives the refund request and returned product, the company will process the refund.
Customers should allow 1–2 weeks for refund shipment.
Refunds are typically issued via a prepaid debit card, which can be used wherever Debit Mastercard is accepted.
The card cannot be:
- Redeemed for cash
- Used at ATMs
- Used at gas pumps
The prepaid card expires six months after issuance.
Braun Product Warranty
In addition to the return policy, Braun provides a 2-year limited warranty for many of its grooming products.
This warranty covers defects in materials or workmanship.
If a defect occurs during the warranty period, Braun may:
- Repair the product, or
- Replace it at no additional cost.
However, the warranty only applies to products purchased from Braun or authorized sellers.
Products bought from unauthorized sellers or unofficial websites may not be eligible for warranty service.
Contact Braun Customer Support
Customers who need help with returns, refunds, or warranty claims can contact Braun directly.
Phone support: 1-800-272-8611
Online support: Braun customer support page
Disclaimer
This page summarizes the Braun return policy for informational purposes. Policies may change over time. Customers should visit Braun’s official website or contact their customer support team to confirm the most up-to-date return and refund terms.
